We want you to be confident buying from Nexa IT Stockist. If something is not right, here is how returns work.
Most items can be returned within 7 days of delivery, unused, in original packaging, and with all accessories and documentation included.
Software, opened consumables, and custom-configured or built-to-order systems cannot be returned unless faulty on arrival.
If an item arrives faulty, damaged, or different from what you ordered, contact us within 48 hours of delivery and we will arrange a replacement, repair, or refund at no cost to you.
Once a return is received and inspected, approved refunds are issued to the original payment method within 5–10 business days. Orders paid by Cash on Delivery are refunded via bank transfer.
Contact our team via WhatsApp at +971 52 192 8284 or email mahmoodnexa@gmail.com with your order number and reason for return.