Answers
Frequently Asked Questions
Quick answers about orders, shipping, payments and returns.
Standard delivery within Dubai and Abu Dhabi is 1-2 business days for in-stock items. Other Emirates typically receive orders within 2-4 business days.
Yes. Businesses ordering 5 or more units of the same product, or placing recurring orders, can request volume pricing through our contact page.
All prices shown on the site are exclusive of UAE VAT. The applicable 5% VAT is calculated and shown separately at checkout.
Registered UAE businesses can apply for a credit account to pay by bank transfer or PO. Contact our sales team to set this up.
Low Stock items are limited but available for immediate dispatch. Backorder items are temporarily out of stock; we’ll confirm an estimated arrival date after you order.
Once your order ships, you’ll receive a tracking link by email and SMS.
Yes — unopened items within 14 days, opened items within 7 days if faulty. See our returns policy for full details.