Everything you need to know about ordering, shipping, returns, and support.
We deliver across Dubai and the wider UAE. Delivery timeframes and any charges are shown at checkout before you pay. Once your order ships you can track it via the confirmation we send to your email or WhatsApp.
Most items can be returned within 7 days of delivery. See our full Returns & Refund Policy for details on eligibility and how to start a return.
All products are covered by the applicable manufacturer warranty. Contact our team with your order number and we will guide you through a warranty claim.
We currently accept Cash on Delivery and Direct Bank Transfer. Card and digital wallet payments are coming soon.
You can view your order status any time from My Account, or contact us directly for an update.
Our team is available on WhatsApp at +971 52 192 8284 or by email at mahmoodnexa@gmail.com. See also our FAQ.