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Support

Customer Service

Shipping, returns, warranty, payments and answers to common questions.

Contact Us

Our support team is available Monday–Friday, 9:00 AM – 6:00 PM (GST). Reach us via the contact page or by phone.

Shipping Information

We deliver across all seven Emirates. Dubai and Abu Dhabi orders placed before 2:00 PM on in-stock items are dispatched the same day. Other Emirates are delivered within 2-4 business days. Free shipping applies to orders over AED 2,000; a flat AED 50 fee applies below that threshold, with an express option available at checkout.

Large or palletized orders (servers, racks, bulk laptop rollouts) are scheduled with a delivery window confirmed by our logistics team after checkout.

Returns & Refunds

Unopened, unused items in original packaging can be returned within 14 days of delivery for a full refund. Opened items may be returned within 7 days if found faulty on arrival, subject to inspection. To start a return, contact our support team with your order number — we’ll arrange collection and process refunds within 5-7 business days of receiving the returned item.

Custom-configured workstations and servers, and software license keys, are non-returnable once activated.

Warranty

Every product sold by Nexa IT Stockist carries full manufacturer warranty, honored through the manufacturer’s official UAE service network. Standard laptop and desktop warranties range from 1-3 years depending on brand and model; servers and enterprise hardware typically include 3-5 year next-business-day support plans.

Payment Methods

We accept Cash on Delivery and Direct Bank Transfer. Registered businesses can apply for invoiced payment terms (bank transfer or purchase order) — see the FAQ below for details.

Order Tracking

To check your order status, use the tracking link sent to your email after dispatch, or sign in to your account and open Order History. For orders placed as a guest, contact support with your order number and we’ll look it up for you.

Frequently Asked Questions

Standard delivery within Dubai and Abu Dhabi is 1-2 business days for in-stock items. Other Emirates typically receive orders within 2-4 business days. Backordered items ship as soon as stock arrives, and we’ll email you an updated timeline.
Yes. Businesses ordering 5 or more units of the same product, or placing recurring orders, can request volume pricing through our contact page or by asking your account manager.
All prices shown on the site are exclusive of UAE VAT. The applicable 5% VAT is calculated and shown separately at checkout before you confirm your order.
Registered UAE businesses can apply for a credit account to pay by bank transfer or PO. Contact our sales team to set this up — most applications are approved within 1-2 business days.
Low Stock items are limited but available for immediate dispatch. Backorder items are temporarily out of stock with the manufacturer; we’ll confirm an estimated arrival date after you order and you’re free to cancel for a full refund if the timeline doesn’t work for you.
Once your order ships, you’ll receive a tracking link by email and SMS. You can also check status any time using the Order Tracking section above.

Privacy Policy

Nexa Technologies collects only the information needed to process your orders and provide support: your name, contact details, delivery address and order history. We never sell your personal data to third parties. Payment details are processed securely by our payment gateway and are not stored on our servers. You may request a copy of the data we hold on you, or ask us to delete your account data, at any time by contacting support.

Terms & Conditions

By placing an order on Nexa IT Stockist, you agree to pay the listed price plus applicable VAT and shipping fees at checkout. Product availability, specifications and pricing are subject to change without notice until an order is confirmed. Nexa Technologies reserves the right to cancel orders in cases of pricing errors, suspected fraud, or stock unavailability, with a full refund issued in such cases.

Refund Policy

Approved refunds are issued to the original payment method within 5-7 business days of us receiving and inspecting a returned item. Cash on Delivery orders are refunded via bank transfer; please allow up to 10 business days for the funds to reflect. Shipping fees are non-refundable except where the return is due to our error.

Cookie Policy

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